You can contact us for everything from troubleshooting your Ergatta, household membership inquiries, questions about rowing form, or any general questions.
What to have ready:
- Your Ergatta order number and/or email address associated with the order
- A brief description of the issue
- A photo or video demonstrating the issue (if relevant)
- If you’re reaching out about a hardware or software issue, please have your rower’s serial number (this 6-digit code is printed on a white sticker that’s located just above the tank, on the right-hand side)
- If you’re reaching out about an issue with your household membership, please have the email address that is associated with your household membership
For members in the US & Canada:
You can submit an email, start a chat, or call us directly! Our email is support@ergatta.com and you can schedule a call at here.
Our team is available Monday through Friday, 10am - 5pm EST.
For members in the UK/Denmark/Hungary/Estonia:
You can reach us via email at support@waterrower.co.uk or by phone at 020 8749 9090.
The team is available Monday - Friday, 9am - 5pm GMT.
For members in Germany/Austria/Switzerland:
You can reach us via email at service@waterrower.de or by phone at +49 5921 1798 404.
