If you encounter a screen that says Select Account Owner", please try clearing the cache on your touchscreen's local storage. To do so, please follow the steps below:
- Power on the touchscreen.
- Once you're on the profile selection screen, tap the top lefthand corner of the screen 7-10 times consecutively. (You can find a video demonstration of that process HERE.)
- Select Settings (the gear icon).
- Tap on Apps & Notifications > the Ergatta app > Storage > Clear Storage
- Power cycle the touchscreen and log in with your existing email and password.
(If you've forgotten your password, select Add New > Add Existing > Forgot Password
Please be assured that your workout history will be saved. You will be prompted to re-log into your account.
If you have any further questions, please contact us at support@ergatta.com.
