If you are seeing a Failed to connect to Ergatta error message on your touchscreen, please follow the below troubleshooting steps.
- Power cycle the touchscreen. Hold the power button for about three seconds until you see “Shutting down” on the screen. Wait 30 seconds and then power the touchscreen back on.
- Ensure that you are successfully connected to the Internet. Please follow the troubleshooting steps HERE for connecting to your WiFi.
If you have any further issues, please reach out to our team at support@ergatta.com.
